Frequently Asked Questions (FAQ)
Answers to common questions about ordering, shipping, returns and more.
1. How long does delivery take?
Delivery times typically range from 5 to 10 business days, depending on the destination country and local customs processing. You will receive a tracking number once your order has been shipped.
2. Can I track my order?
Yes. Once your order is dispatched, a tracking number will be emailed to you. You may use this number to monitor shipment status on the carrier’s website.
3. What are the shipping costs?
We offer free worldwide shipping to most destinations. If additional fees apply (such as expedited shipping or duties), they will be displayed during checkout prior to payment.
4. Can I cancel or modify my order?
Cancellations or modifications are possible provided the order has not yet been shipped. Please contact our customer support team as soon as possible with your order number to request any changes.
5. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will investigate and arrange either a replacement or a full refund.
6. Are your products genuine?
Yes. All products are sourced from reputable suppliers and undergo quality control checks prior to shipment.
7. Which payment methods are accepted?
We accept all major credit and debit cards, and secure online payment methods. Payment details are protected using advanced encryption and secure payment gateways.
8. Do I need to create an account to place an order?
No. You may checkout as a guest. Creating an account offers additional benefits such as easier order tracking, access to your order history, and faster checkout for future purchases.
If you require further assistance, please visit our Contact Us page or email support@Evorli.com.